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Online and Remote Support
Future IT offers various options to provide you with support within a guaranteed response time.
Our casual support service will provide you with assistance by close of business the next day after you request support.
This is a maximum response time and is usually sooner, particularly if the problem can be resolved remotely.
Please note that clients who have committed to a Care Plan are given
preference over any customer who prefers to remain casual. To enable your request for support to be handled as promptly as possible you
should ensure you have as much relevant information as possible available when
you contact us.The more information we have the
quicker the response will be
For example in the case of a hardware problem the make and model of
the machine, the nature of the problem and details of any tests you have
carried out yourself to diagnose the problem. In the case of a software or
operating system issue it is helpful to know what the operator was doing at
the time leading up to the incident, details of what other applications were
open at the time and details of any new software recently installed. All
this information helps our support team to provide you with prompt support.
The best way to contact us
Support requests can be logged with us as follows.
- By e-mail to
support@futureit.co.nz
- By phone: 09.570.1132
- By support fax: 09.570.1135
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